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2. Estimating non-response bias in mail surveys;Armstrong;Journal of Marketing Research,1977
3. The challenge of reverse logistics in catalog retailing;Autry;International Journal of Physical Distribution and Logistics Management,2001
4. Gaining and sustaining competitive advantage;Barney,1996
5. Strategic examination of reverse logistics and repair service requirements, needs, market size, and opportunities;Blumberg;Journal of Business Logistics,1999