IT Infrastructure Library (ITIL) framework approach to IT Governance

Author:

Gërvalla Muhamet,Preniqi Naim,Kopacek Peter

Publisher

Elsevier BV

Subject

Control and Systems Engineering

Reference13 articles.

1. Calder, A. (2008) IT Governance: Available at: https://www.itgovernanceusa.com/it_governance.

2. Chen, Hong-Mei (2008) ‘Towards Service Engineering: Service Orientation and Business-IT Alignment’, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), pp. 114– 114. doi: 10.1109/HICSS.2008.462.

3. Esmaili, H. B., Gardesh, H. and Sikari, S. S. (2010) ‘Strategic alignment: ITIL perspective’, Proceedings of the International Conference on Electronic Business (ICEB), (Icctd), pp. 457–462. doi: 10.1109/ICCTD.2010.5645956.

4. Hertvik, J. (2017) IT Risk Management Framework & Process for ITSM Environments. Available at: http://www.bmc.com/blogs/risk-management-framework-process-itsm-environments/ (Accessed: 2 May 2018).

5. IT Governance Institute (2004) IT Governance Global Status Report, IT Governance Institute. doi: ISBN 1-893209-32-6.

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