1. Formalization of an integrated system/project design framework: First models and processes. In Proceedings of the First International Conference on Complex System Design & Management CSDM, 207–217;Abeille,2010
2. Configuration for mass customization: How to extend product configuration towards requirements and process configuration;Aldanondo;Journal of Intelligent Manufacturing,2008
3. Bateson, J.E. (1979). Why we need services marketing. Division of Research, Graduate School of Business Administration, Harvard University.
4. Providing a method for composing modular B2B services;Böttcher;Journal of Business & Industrial Marketing,2011
5. Service engineering - Methodical development of new service products;Bullinger;International Journal of Production Economics,2003