1. Four strategies for the age of smart services;Allmendinger;Harvard Business Review,2015
2. Customer value propositions in business markets;Anderson;Harvard Business Review,2006
3. The role of digital technologies for the service transformation of industrial companies;Ardolino;International Journal of Production Research,2017
4. Challenges for going downstream International Journal of Logistics Research;Auramo;Application,2005
5. A conceptual framework for linking risk and the elements of the data–information–knowledge–wisdom (DIKW) hierarchy;Aven;Reliability Engineering & System Safety,2013