1. Safety in the Skies;Bemowski;Quality Progress,1997
2. Beyond Total Quality Management: Toward the Emerging Paradigm;Bounds,1994
3. CEO Serves As Chief Communicator of TQM Program;Bovet;Public Relations Journal,1994
4. Higher Quality, Higher Stock Prices?;Boyd;Incentive,1994
5. Reengineering in Health Care: Chain Hand-Offs and the Four-Phase Work Cycle;Chaplin;Quality Progress,1996