The effect of airline service quality on customer satisfaction and loyalty in India

Author:

Agarwal Ira,Gowda Kavitha R.

Publisher

Elsevier BV

Subject

General Medicine

Reference24 articles.

1. A study on service quality and passenger satisfaction on Indian airlines;Archana;Int. J. Multidisc. Res.,2012

2. Customer service in the aviation industry–an exploratory analysis of UAE airports;Arif;J. Air Transp. Manag.,2013

3. A.F.L. Fialho, Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: the moderator role of mindfulness(Doctoral dissertation) (2015).

4. H. Song, W. Ruan, Y. Park, Effects of service quality, corporate image, and customer trust on the corporate reputation of airlines, Sustainability11(12) (2019) 3302.

5. Satisfaction with airline service quality: familiarity breeds contempt;Curtis;Int. J. Aviat. Manag.,2012

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