The effect of airline service quality on customer satisfaction and loyalty in India-Reference-Cited by-同舟云学术

The effect of airline service quality on customer satisfaction and loyalty in India

Published:2021 Issue: Volume:37 Page:1341-1348
ISSN:2214-7853
Container-title:Materials Today: Proceedings
language:en
Short-container-title:Materials Today: Proceedings

Author:

Agarwal Ira,Gowda Kavitha R.

Publisher

Elsevier BV

Subject

General Medicine

Reference24 articles.

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3. A.F.L. Fialho, Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: the moderator role of mindfulness(Doctoral dissertation) (2015).

4. H. Song, W. Ruan, Y. Park, Effects of service quality, corporate image, and customer trust on the corporate reputation of airlines, Sustainability11(12) (2019) 3302.

5. Satisfaction with airline service quality: familiarity breeds contempt;Curtis;Int. J. Aviat. Manag.,2012

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