The evaluation of hospital service quality by fuzzy MCDM

Author:

Akdag Herman,Kalaycı Turgay,Karagöz Suat,Zülfikar HalukORCID,Giz Deniz

Publisher

Elsevier BV

Subject

Software

Reference40 articles.

1. Image retrieval using fuzzy representation of colours;Ait Younes;Soft Comput.,2007

2. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country;Andaleeb;Soc. Sci. Med.,2001

3. Linking organizational effectiveness, key success factors and performance measures: an analytical framework;Andrea;Manag. Acc. Res.,1997

4. Adapting the SERVQUAL scale to hospital services: an empirical investigation;Babakus;Health Serv. Res.,1992

5. What attributes determine quality and satisfaction with health care delivery?;Bowers;Health Care Manag. Rev.,1994

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