1. Industrial Buying in High Tech Markets;Abratt;Industrial Marketing Management,1986
2. Industry's Quiet Revolution;Adkins;Dun's Business Month,1983
3. Estimating Non-Response Bias in Mail Surveys;Armstrong;J. Marketing Res.,1977
4. Customer Service in Industrial Marketing: A Comparative Study;Banting;Eur. J. Marketing,1976
5. The Win-Win Negotiator;Beck,1985