1. An overview of chatbot technology;Adamopoulou,2020
2. Chatbots: history, technology, and applications;Adamopoulou;Mach. Learn. with Appl.,2020
3. World trade center disaster occupant behavior , egress , and emergency communications;Averill;Nist Ncstar,2005
4. How Do AI Chatbots Work: Exploring the Basics, WebiO;Bragg,2023