1. Re-engineering the Corporation: A Manifesto for Business Revolution;Hammer,1993
2. The new industrial engineering: information technology and business process redesign;Davenport;Sloan Management Review,1990
3. Hammer and Champy, op. cit., Ref. 1.
4. Business Process Improvement—The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness;Harrington,1991
5. Process re-engineering provides the impetus for accelerating change;Garvey,1996