“TeleService” a customer-oriented and efficient service?-Reference-Cited by-同舟云学术

“TeleService” a customer-oriented and efficient service?

Published:2000-11 Issue:1-3 Volume:107 Page:363-371
ISSN:0924-0136
Container-title:Journal of Materials Processing Technology
language:en
Short-container-title:Journal of Materials Processing Technology

Author:

Küssel R,Liestmann V,Spiess M,Stich V

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Metals and Alloys,Computer Science Applications,Modelling and Simulation,Ceramics and Composites

Reference9 articles.

1. K. Sontow, R. Kurpiun, Industrielle dienstleistungen — neue ertragschancen für den maschinen- und anlagenbau, Sonderdruck 12/96-2. Auflage 1997, FIR, Aachen, Germany.

2. Neue konzepte für teleservice und telemanufacturing;Westkämper;Ind. Mgmt.,1998

3. M. Spiess, Teleservice, Service-Management, Vol. 6, 1998, pp. 1–28.

4. Teleservice im maschinenbau–chancen und handlungsfelder;Jachinski;FIR+IAW Mitteilungen,1996

5. G. Quiram, Entwicklung eines fachkonzepts zum aufbau multimedial unterstützter service-dienste für unternehmen des maschinen- und anlagenbaus, Diploma Thesis, Aachen University of Technology, Germany, 1997.

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