Managing Complaints to Improve Customer Profitability
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference59 articles.
1. Retention of Latent Segments in Regression-Based Marketing Models;Andrews;International Journal of Research in Marketing,2003
2. Closeness, Strength, and Satisfaction: Examining the Nature of Relationships Between Providers of Financial Services and their Retail Customers;Barnes;Psychology & Marketing,1997
3. Relationship Marketing of Services-Growing Interest, Emerging Perspectives;Berry;Journal of the Academy of Marketing Science,1995
4. Exploring Consumer Conflict Management in Service Encounters;Beverland;Journal of the Academy of Marketing Science,2010
5. The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research;Bolton;Journal of the Academy of Marketing Science,2004
Cited by 52 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Does status demotion in hierarchical loyalty programs foster relationship fading?;Journal of Services Marketing;2023-08-28
2. Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement;International Journal of Productivity and Performance Management;2023-05-15
3. Prediction and Analysis of Customer Complaints Using Machine Learning Techniques;International Journal of E-Business Research;2023-03-10
4. Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants’ revenge;Internet Research;2023-02-27
5. Dimensions of e-return service quality: conceptual refinement and directions for measurement;Journal of Service Theory and Practice;2022-08-02
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3