Six strategies for competing through service: An agenda for future research
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference13 articles.
1. Services Marketing Is Different;Berry-Leonard;Business,1980
2. Understanding Service Convenience;Berry;Journal of Marketing,2002
3. Interactional Service Failures in a Pseudorelationship: The role of Organizational Attributions;Hess;Journal of Retailing,2007
4. An Assessment of Value Creation in Mobile Service Delivery and the Moderating Role of Time Consciousness;Kleijnen;Journal of Retailing,2007
5. Competing Through Service: Insights from Service-Dominant Logic;Lusch;Journal of Retailing,2007
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