A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses-Reference-Cited by-同舟云学术

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Published:2008-09 Issue:3 Volume:84 Page:243-255
ISSN:0022-4359
Container-title:Journal of Retailing
language:en
Short-container-title:Journal of Retailing

Author:

Brown Steven P.,Lam Son K.

Publisher

Elsevier BV

Subject

Marketing

Reference94 articles.

1. *Adcock, Brian P. (1999), “The Role of Organizational Citizenship Behavior in the Linkage of Employee and Customer Satisfaction,” Ph.D. Dissertation, University of South Florida.

2. A Longitudinal Analysis of Satisfaction and Profitability;*Bernhardt;Journal of Business Research,2000

3. Encounter Satisfaction Versus Overall Satisfaction Versus Quality;Bitner,1994

4. Exchange and Power in Social Life;Blau,1964

5. Comprehensive Meta Analysis: A Computer Program for Research Synthesis;Borenstein,2000

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