The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

Author:

Grewal Dhruv,Baker Julie,Levy Michael,Voss Glenn B

Publisher

Elsevier BV

Subject

Marketing

Reference49 articles.

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3. On the evaluation of structural equation models;Bagozzi;Journal of the Academy of Marketing Science,1988

4. Baker, Julie. (1998). Examining the informational value of store environments. In John F. Sherry Jr. (Ed.), Servicescapes: The concept of place in contemporary markets (pp. 55–80). Lincolnwood, IL: NTC Publishing Group and American Marketing Association.

5. The effects of the service environment on affect and consumer perception of waiting time: An integrative review and research propositions;Baker;Journal of the Academy of Marketing Science,1996

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