Expertech: Issues in the design and development of an intelligent help desk system-Reference-Cited by-同舟云学术

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Expertech: Issues in the design and development of an intelligent help desk system

Published:1991-01 Issue:4 Volume:2 Page:305-319
ISSN:0957-4174
Container-title:Expert Systems with Applications
language:en
Short-container-title:Expert Systems with Applications

Author:

Abraham Dolphy M.,Spangler William E.,May Jerrold H.

Publisher

Elsevier BV

Subject

Artificial Intelligence,Computer Science Applications,General Engineering

Reference26 articles.

1. An assessment of the prototyping approach to information systems development;Alavi;Communications of the ACM,1984

2. An assistant expert system: Assisting assistors in assisting taxpayers;Beckman,1989

3. Net management links grow;Bonafield;Communications Week,1989

4. Constructing an expert system;Buchanan,1983

5. IN-ATE/2: Interpreting high-level fault modes;Cantone,1984

Cited by 6 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. ExperTI: A Knowledge Based System for Intelligent Service Desks Using Free Text;Proceedings of the International Conference on Information Technology & Systems (ICITS 2018);2018

2. When the chips are down: Social and technical aspects of computer failure and repair;Interacting with Computers;2006-12

3. Integrating Web-Based Documents, Shared Knowledge Bases, and Information Retrieval for User Help;Computational Intelligence;2000-02

4. Expert Systems and Multimedia: Examining the Potential for Integration;Journal of Management Information Systems;1994-12

5. Choosing a reasoning style for knowledge based system: lessons from supporting a help desk;The Knowledge Engineering Review;1993-09

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