1. Digital government: The next step to reengineering the federal government;Atkinson;Progressive Policy Institute Technology and New Economy Project,2000
2. The goal question metric approach;Basili,1994
3. The adaptive state—Strategies for personalising the public realm. DEMOS Report Series,2003
4. Balanced e-Government—Connecting efficient administration and responsive democracy,2002
5. Balanced scorecards and GQM: What are the differences?;Buglione,2000