Evaluating Chinese government WeChat official accounts in public service delivery: A user-centered approach

Author:

Jiang Tingting,Wang Ying,Lin Tianqianjin,Shangguan Lina

Funder

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Law,Library and Information Sciences,Sociology and Political Science

Reference89 articles.

1. Smashing ux design: Foundations for designing online user experiences;Allen;Technical Communication,2012

2. Assessing long-term user experience on a mobile health application through an in-app embedded conversation-based questionnaire;Biduski;Computers in Human Behavior,2020

3. Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities;Bonsón;Government Information Quarterly,2019

4. The border and role of government New Media in the transition to service-oriented government—A case study of government WeChat official accounts in Guangdong;Cao;E-Government,2018

5. Evaluation of the government WeChat official accounts’ impact based on AHP and fuzzy comprehensive evaluation;Cao;E-Government,2016

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