1. Wallace L, Caldwell F. Gartner group: business process modeling and knowledge mapping; May. 2000.
2. Ryan J, editor. ServiceWare: the strategic benefits of knowledge management. http://www.techguide.com. Retrieved 10/4/2002.
3. Humming Bird-enterprise information portals: enabling knowledge management in today's knowledge Economy;Anon,2001
4. Knowledge management for e-business performance: advancing information strategy to Internet time;Malhotra;Inf Strat, Exec J,2000
5. Intranets: an Internet inside the organization;King,2000