1. Reengineering service delivery;Buday;Planning Review,1993
2. Parallel learning structures: Increasing innovations in bureaucracies;Bushe,1991
3. Quality, participation, and competitiveness;Cole;California Management Review,1993
4. Sociotechnical experimentation: A review of sixteen studies;Cummings,1977
5. Management of work: A sociotechnical systems approach;Cummings,1977