1. A theory of quality management underlying the Deming management method;Anderson;Academy of Management Review,1994
2. Handbook of quality tools: The Japanese approach;Asaka,1990
3. Statistical quality control handbook;AT&T Technologies,1984
4. The stark choice: Become a world class manufacturer or die;Beals;Production and Inventory Management Review,1990
5. Organization development: Strategies and models;Beckhard,1969