Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots

Author:

Seitz LennartORCID,Bekmeier-Feuerhahn Sigrid,Gohil Krutika

Funder

Federal Ministry of Education and Research Berlin Office

Publisher

Elsevier BV

Subject

Hardware and Architecture,Human-Computer Interaction,General Engineering,Education,Human Factors and Ergonomics,Software

Reference97 articles.

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3. Trustworthy virtual advisors and enjoyable interactions: designing for expressiveness and transparency;Al-Natour,2010

4. Development of the trust in physician scale: a measure to assess interpersonal trust in patient-physician relationships;Anderson;Psychol. Rep.,1990

5. Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions;Araujo;Comput. Hum. Behav.,2018

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