Observable Oral Participation in the Servuction System-Reference-Cited by-同舟云学术

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Observable Oral Participation in the Servuction System

Published:1999-01 Issue:1 Volume:44 Page:47-53
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Davies Barry,Baron Steve,Harris Kim

Publisher

Elsevier BV

Subject

Marketing

Reference20 articles.

1. Managing the Service Factory;Baron;Professional Marketing,1994

2. Oral Participation in Retail Service Delivery;Baron;European Journal of Marketing,1996

3. Attitude Survey Data Reduction Using CHAID;Baron,1994

4. Self-Service Consumer;Bateson;Journal of Retailing,1985

5. Content Analysis in Communications Research;Berelson,1952

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