1. Why Change Programs Don't Produce Change;Beer;Harvard Business Review,1990
2. Business Process Reengineering at CIGNA Corporation: Experiences and Lessons From the First Five Years;Caron;MIS Quarterly,1995
3. Reengineering Management;Champy,1995
4. Using Scenario Analysis to Manage the Risks of Reengineering;Clemons;Sloan Management Review,1995
5. Human Reengineering;Cooper;Sloan Management Review,1995