Servitization Methodology in ICT Service System Design-Reference-Cited by-同舟云学术

Servitization Methodology in ICT Service System Design

Published:2016 Issue: Volume:47 Page:18-23
ISSN:2212-8271
Container-title:Procedia CIRP
language:en
Short-container-title:Procedia CIRP

Author:

Hosono Shigeru,Numata Eriko,Shimomura Yoshiki

Publisher

Elsevier BV

Subject

General Medicine

Reference11 articles.

1. Cooper, A., 1999, The Inmates Are Running the Asylum, SAMS.

2. Pruitt, J., Adlin, T., 2006, The Persona Lifecycle: Keeping People in Mind Throughout Product Design, Morgan Kaufmann.

3. A Richardson - HBR Blog Network, posted, 2010, Using customer journey maps to improve customer experience, http://www.iimagineservicedesign.com/wp-content/uploads/2015/09/Using-Customer-Journey-Maps-to-Improve-Customer-Experience.pdf.

4. Using visualization techniques for enhancing public participation in planning and design: process, implementation, and evaluation, K Al-Kodmany - Landscape and urban planning, 1999 - Elsevier.

5. Laddering theory, method, analysis, and interpretation, TJ Reynolds, J Gutman - Journal of advertising research, 1988 - universalrg.org.

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