Situation Adapted Field Service Support Using Business Process Models and ICT Based Human-Machine-Interaction

Author:

Uhlmann Eckart,Geisert Claudio,Raue Niels,Gabriel Christian

Publisher

Elsevier BV

Subject

General Medicine

Reference17 articles.

1. Schuh G, Gudergan G. Service Engineering as an Approach to Designing Industrial Product Service Systems. In: Rajkumar R, Essam S, editors. Industrial Product-Service Systems (IPS2) – Proceedings of the 1st CIRP IPS2 Conference. Cranfield: Cranfield University Press; 2009. p. 1-7.

2. State-of-the-art in product service-systems;Baines;Proc Inst Mech Eng, B J Eng Manuf,2007

3. Tukker A, Tischner U. New business for old Europe – Product-service development, competitiveness and sustainability. Sheffield: Greenleaf; 2006.

4. Uhlmann E, Raue N, Geisert C. Unterstützungspotenziale der Automatisierungstechnik im technischen Kundendienst. Summary of an explorative survey on best pactices in field service. Berlin: Fraunhofer IPK; 2013.

5. Intelligent Machines Offer Condition Monitoring and Maintenance Prediction Services;Hohwieler,2004

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