Process Standardization to Support Service Process Assessment and Re-engineering-Reference-Cited by-同舟云学术

Process Standardization to Support Service Process Assessment and Re-engineering

Published:2016 Issue: Volume:47 Page:347-352
ISSN:2212-8271
Container-title:Procedia CIRP
language:en
Short-container-title:Procedia CIRP

Author:

Curiazzi Roberta,Rondini Alice,Pirola Fabiana,Ouertani Mohamed-Zied,Pezzotta Giuditta

Publisher

Elsevier BV

Subject

General Medicine

Reference30 articles.

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3. Bullinger HJ, Fahnrich KP, Meiren T. Service engineering - methodical development of new service products. International Journal of Production Economics. 2003; 85: p. 275-287.

4. Morelli N. Designing Product/Service Systems: A Methodological Exploration. MIT Design Issues. 2002; 18(3): p. 3-18.

5. Hara T, Arai T, Shimomura Y. A method to analyze PSS from the viewpoint of Function Service Activity and Product behavior. 1st CIRP IPS2 Conference, pp180. 2009.

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