1. Women don’t ask: the high cost of avoiding negotiation – and positive strategies for change;Babcock,2007
2. Bringing peace into the room: the personal qualities of the mediator and their impact on the mediation;Bowling;Negotiation Journal,2000
3. Emotional intelligence 2.0;Bradberry,2009
4. Getting to yes: negotiating agreement without giving in;Fisher,1983
5. Emotional intelligence;Goleman,2005