1. Explaining and arguing: The social organization of accounts;Antaki,1994
2. Transcript notation;Atkinson,1984
3. Giving voice to the lifeworld. More humane, more effective medical care? A qualitative study of doctor-patient communication in general practice;Barry;Social Science & Medicine,2001
4. Prevalence and characteristics of frequent attenders in a prepaid Canadian family practice;Browne;The Journal of Family Practice,1982
5. Practice size: impact on consultation length, workload, and patient assessment of care;Campbell;British Journal of General Practice,2001