1. The relationship between level of total quality management (TQM) and the level of culture of teaching and learning (COTL) in school;Pourrajab;Int J Res Manag Technol,2012
2. The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey;Sadikoglu;Adv Decis Sci,2014
3. Improving health while reducing cost growth: what is possible?;McClellan,2014
4. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States;Aiken,2012
5. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters;Chang;BMC Health Serv Res,2013