1. BPM CBOK Version 3.0: Guide to the Business Process Management Common Body of Knowledge;Benedict,2013
2. Fundamentals of Business Process Management;Dumas,2018
3. Business Process Management: Profiting from Process;Burlton,2001
4. Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage;Franz,2014
5. Business Continuity Management: Building an Effective Incident Management Plan;Blyth,2009