1. To err is human, building a safer health system;Kohn,2000
2. An organization with a memory Report of an Expert Group on Learning From Adverse Events in the NHS,2000
3. Vincent C. Presentation at CMA Forum on Risk Management, May 1998. Quoted in: Canadian Medical Association Report.
4. Personal communication of shared information from the education division of the Canadian Medical Protective Association (CMPA).
5. Liability trends in nursing;McLean;Can Nurse,2002