1. “Three Barriers to Communication,”;Korolenko;AORN Journal,1965
2. “The Employee Speaks Up: Communication Channels from Employees to Management,”;Dull;Hospitals,1957
3. Timmons, Lynn R., “Department Training Program, 1960,” (Unpublished manual, Department of Mental Hygiene and Corrections, State of Ohio).
4. Ibid.
5. “10 Commandments for Meaningful Communication,”;Wester;Hospital Progress,1968