Quality in the hospitality industry: a study-Reference-Cited by-同舟云学术

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Quality in the hospitality industry: a study

Published:1993-05 Issue:2 Volume:12 Page:141-153
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Coyle M.P.,Dale B.G.

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference16 articles.

1. Five imperatives for improving service quality;Berry;Sloan Management Review,1985

2. Managing instability in hospitality operations environment: Part Three—variance;Brotherton;International Journal of Hospitality Management,1991

3. Beyond the stars and crowns;Buxton;Managing Service Quality,1991

4. Hyatt style and personality: an investment in quality;Chorengel;International Journal of Hospitality Management,1991

5. Psychology for Managers;Cooper,1984

Cited by 45 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees;International Journal of Hospitality Management;2024-09

2. Studying the effectiveness of investments in hotel services using customer sentiment analysis;Quality & Quantity;2024-01-08

3. Perception Gaps in Homestay Customers’ Unique Consumption Motivations: An Affordance Perspective;International Journal of Hospitality & Tourism Administration;2023-08-02

4. Understanding service quality attributes that drive user ratings: A text mining approach;Journal of Vacation Marketing;2021-04-07

5. Should the EFQM Excellence Model be Adapted for Specific Industries? A Restaurant Sector Example;International Journal of Hospitality Management;2021-01

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