Assessing the quality of hospitality services-Reference-Cited by-同舟云学术

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Assessing the quality of hospitality services

Published:1983-01 Issue:4 Volume:2 Page:165-177
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Haywood K.M.

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference5 articles.

1. Managing Quality for Higher Profits;Broh,1982

2. The push-button questionnaire: a new tool for measuring customer satisfaction;Cadotte;Cornell Hotel and Restaurant Administration Quarterly,1979

3. Protecting service markets with consumer feedback;Daltas;Cornell Hotel and Restaurant Administration Quarterly,1977

4. Quality Control Handbook;Juran,1979

5. Measurement and evaluation of satisfaction processes in retail settings;Oliver;Journal of Retailing,1981

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