The Total Customer Relationship in Health Care: Broadening the Bandwidth-Reference-Cited by-同舟云学术

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The Total Customer Relationship in Health Care: Broadening the Bandwidth

Published:1997-05 Issue:5 Volume:23 Page:245-250
ISSN:1070-3241
Container-title:The Joint Commission Journal on Quality Improvement
language:en
Short-container-title:The Joint Commission Journal on Quality Improvement

Author:

Berwick Donald M.

Publisher

Elsevier BV

Subject

General Medicine

Reference8 articles.

1. Curing Health Care: New Strategies for Quality Improvement;Berwick,1990

2. Expanding patient involvement in care: Effects on patient outcomes;Greenfield;Ann Intern Med,1985

3. Lean Thinking: Banish Waste and Create Wealth in Your Corporation;Womack,1996

4. The Toyota Production System: Beyond Large-Scale Production;Ohno,1988

5. Guide to Clinical Preventive Services,1996

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