1. Standards for Morale: Cause and Effect in Hospitals;Revans,1963
2. Learning as a way of being: All experience is learning;Vaill,1996
3. Trust in Organizations: Frontiers of Theory and Research;Kramer,1996
4. Trust in the Balance;Shaw,1997
5. Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom;O’Toole,1995