1. The Social Transformation of American Medicine;Starr,1982
2. Out of the Crisis;Deming,1986
3. Juran on Leadership for Quality;Juran,1989
4. Quality Without Tears;Crosby,1984
5. Linking outcomes measurement to continual improvement: The Serial “V” way of thinking about improving clinical care;Batalden;Jt Comm J Qual Improv,1994