1. In health care low costs beat high quality;Winslow;Wall Street Journal,1994
2. A framework for continual improvement of health care: Building and applying professional and improvement knowledge to test changes in daily work;Batalden;Jt Comm J Qual Improv,1993
3. Continuous improvement as an ideal in health care;Berwick;N Engl J Med,1989
4. Introduction: Medicine and health from the patient’s perspective;Gerteis,1993
5. Culture, leadership, and service in the patient-centered hospital;Gerteis,1993