1. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance;Langley,1996
2. Understanding variation;Nolan;Quality Progress,1990
3. Reengineering the Corporation: A Manifesto for Business Revolution;Hammer,1993
4. Restructuring Health Care;Lathrop,1993
5. Discontinuous Change: Leading Organizational Transformation;Nadler,1995