1. A Miracle and a Privilege;Moore,1995
2. https://www.aamc.org/download/53328/data/nationalprograms10.pdf accessed 29.07.16.
3. Thanks for the Feedback: The Science and Art of Receiving Feedback Well;Stone,2014
4. Getting to Yes: Negotiating Agreement without Giving in;Fisher,2011
5. Difficult Conversations: How to Discuss what Matters Most;Stone,1999