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4. The Joint Commission. Sentinel Event Alert, Issue 40: Behaviors that Undermine a Culture of Safety; 2010. Available at: http://www.jointcommission.org/sentinel_event_alert_issue_40_behaviors_that_undermine_a_culture_of_safety/. Accessed May 5, 2014.
5. Disruptive behavior and clinical outcomes: perceptions of nurses and physicians;Rosenstein;Am J Nurs,2005