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Process quality improvement: An examination of general vs. outcome-specific climate and practices in hospitals

  • Published:2012-01-11 Issue:4 Volume:30 Page:325-339
  • ISSN:0272-6963
  • Container-title:Journal of Operations Management
  • language:en
  • Short-container-title:Journal of Operations Management

Author:

Boyer Kenneth K.,Gardner John W.,Schweikhart Sharon

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Reference68 articles.

1. An empirical comparison of statistical construct validation approaches;Ahire;IEEE Transactions on Engineering Management,2001

2. Patient satisfaction: what we know about and what we still need to explore;Aharony;Medical Care Research and Review,1993

3. Rethinking satisfaction surveys: time to next complaint;Alemi;Joint Commission Journal on Quality and Patient Safety,2009

4. Structural equation modeling in practice: a review and recommended two step approach;Anderson;Psychological Bulletin,1988

5. Assessing construct validity in organizational research;Bagozzi;Administrative Science Quarterly,1991

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