Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Author:
Publisher
Elsevier BV
Subject
General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)
Reference106 articles.
1. Defining the client in the public sector: a social-exchange perspective;Alford;Public Administration Review,2002
2. Old wine in new wine skin: marketing library services through SMS-based alert service;Anbu;Library Hi Tech,2012
3. SMS-based surveys: strategies to improve participation;Balabanis;International Journal of Advertising,2007
4. Customer, satisfaction in virtual environments: a study of online investing;Balasubramanian;Management Science,2003
5. Affective responses mediating acceptance of advertising;Batra;Journal of Consumer Research,1986
Cited by 39 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Investigating the primary factors of work happiness in gig workers;Employee Relations: The International Journal;2024-07-09
2. An improved evaluation method for public service efficiency from the perspective of residents′ perception;Environmental Impact Assessment Review;2023-09
3. Predicting turnover intention in Indonesian public organisations: investigating the effect of citizen and workplace incivility, and job insecurity;International Journal of Public Sector Management;2023-07-17
4. Internet of Things and Machine Learning Banking Business Model Using Neuro Fuzzy Technique;2022 6th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE);2022-12-13
5. Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of I ndian youth;Journal of Public Affairs;2022-06-03
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3