1. Building a sentiment summarizer for local service reviews;Blair-Goldensohn,2008
2. Have you heard the word? The effect of word of mouth on perceived justice, satisfaction and repurchase intentions following complaint handling;Davidow;Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,2003
3. An alternative perspective on relationships, loyalty and future store choice. The International Review of Retail;Dixon;Distribution and Consumer Research,2005
4. Recommended or not Recommended? Review classification through opinion extraction;Feng,2010
5. Predicting the semantic orientation of adjectives;Hatzivassiloglou,1997