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Customer participation, value co-creation and customer loyalty – A case of airline online check-in system

  • Published:2016-09 Issue: Volume:62 Page:346-352
  • ISSN:0747-5632
  • Container-title:Computers in Human Behavior
  • language:en
  • Short-container-title:Computers in Human Behavior

Author:

Chen Ching-Fu,Wang Jing-Ping

Funder

Ministry of Science & Technology, R.O.C.

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference35 articles.

Cited by 121 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Cocreating value with hotel guests in the “new normal”: the case of Spain;Consumer Behavior in Tourism and Hospitality;2024-09-17

2. Does User Burden Matter?: Age Differences in User Behavior of Self-Service Technology;International Journal of Human–Computer Interaction;2024-08-09

3. Examining the issues related to consumer co-created value: from policy perspective;International Journal of Law and Management;2024-07-09

4. Exploring self-service technology adoption: Case of airline check in;Technology in Society;2024-06

5. Self-service technology in aviation: A systematic literature review;Journal of the Air Transport Research Society;2024-06
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