Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality-Reference-Cited by-同舟云学术

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Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality

Published:2023-06 Issue: Volume:143 Page:107674
ISSN:0747-5632
Container-title:Computers in Human Behavior
language:en
Short-container-title:Computers in Human Behavior

Author:

Zhou Qi^ORCID,Li Bin,Han Lei,Jou Min^ORCID

Funder

China Postdoctoral Science Foundation

MOST

Science Foundation of Ministry of Education of China

Ministry of Science and Technology of the People's Republic of China

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference99 articles.

1. Salesperson empathy and listening: Impact on relationship outcomes;Aggarwal;Journal of Marketing Theory and Practice,2005

2. The uncanny of mind in a machine: Humanoid robots as tools, agents, and experiencers;Appel;Computers in Human Behavior,2020

3. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions;Araujo;Computers in Human Behavior,2018

4. I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents;Ashfaq;Telematics and Informatics,2020

5. Broadcasting and narrowcasting: How audience size affects what people share;Barasch;Journal of Marketing Research,2014

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