Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality

Author:

Chua Alton Y.K.,Banerjee Snehasish

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference53 articles.

1. Brilliant but cruel: perceptions of negative evaluators;Amabile;Journal of Experimental Social Psychology,1983

2. Some explorations in initial interaction and beyond: toward a developmental theory of interpersonal communication;Berger;Human Communication Research,1975

3. Internet forums as influential sources of consumer information;Bickart;Journal of Interactive Marketing,2001

4. An empirical investigation of self-selection bias and factors influencing review helpfulness;Bjering;International Journal of Business and Management,2015

5. Assessing agreement on classification tasks: the kappa statistic;Carletta;Computational Linguistics,1996

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