Can chatbots satisfy me? A mixed-method comparative study of satisfaction with task-oriented chatbots in mainland China and Hong Kong

Author:

Liu Yu-li,Hu BoORCID,Yan WenjiaORCID,Lin ZhiORCID

Funder

City University of Hong Kong

Research Grants Council, University Grants Committee

General Research Fund of Shanghai Normal University

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference116 articles.

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4. I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents;Ashfaq;Telematics and Informatics,2020

5. Asia, N. (2022). Hong Kong chatbot developer FreeD raises $15m from Daiwa-led group. https://asia.nikkei.com/Business/Startups/Hong-Kong-chatbot-developer-FreeD-raises-15m-from-Daiwa-led-group. (Accessed February 4, 2023).

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