Shaping corporate character via chatbot social conversation: Impact on organization-public relational outcomes-Reference-Cited by-同舟云学术

Shaping corporate character via chatbot social conversation: Impact on organization-public relational outcomes

Published:2023-12 Issue:5 Volume:49 Page:102385
ISSN:0363-8111
Container-title:Public Relations Review
language:en
Short-container-title:Public Relations Review

Author:

Men Linjuan Rita^ORCID,Zhou Alvin,Jin Jie,Thelen Patrick

Funder

Austin Peay State University Arthur W Page Center for Integrity in Public Communication

Publisher

Elsevier BV

Subject

Marketing,Organizational Behavior and Human Resource Management,Communication

Reference110 articles.

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2. AI-based chatbots in customer service and their effects on user compliance;Adam;Electronic Markets,2020

3. An overview of chatbot technology;Adamopoulou,2020

4. Communicating with machines: Conversational agents with personality and the role of extraversion;Ahmad;Hawaii International Conference on System Sciences,2021

5. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions;Araujo;Computers in Human Behavior,2018

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